How to send out a Google Review request to Customer

As a salesperson, collecting Google Reviews after closing a sale is a great way to showcase your performance and build trust with future customers. Dealer Studio makes it easy to send a Google Review request directly to your customer.

Follow the steps below to send a Google Review request.

Step 1: Navigate to Reviews

1. Log in to the Dealer Studio dashboard.

2. From the left-hand sidebar menu, select Reviews.

3. In the top-right corner of the page, click + Delivery to create a new review request.

Step 2: Select or Create a Customer

• Search for the customer if their contact details already exist in the system.

• If the customer does not exist, click + Contact to create a new customer record.

• Once the customer is selected, click + Delivery to proceed.

Step 3: Complete the New Delivery Form

In the New Delivery form, fill in the relevant details:

• Upload images related to the sale (optional).

• Select the salesperson associated with the sale.

• Choose the correct GMB (Google My Business) profile for the dealership.

  ⚠️ Important: This is the Google profile where the customer will leave their review. Make sure you select the correct dealership’s GMB profile.

• Select the vehicle involved in the sale (optional).

  

Step 4: Send the Review Request

• Choose how you would like to send the review request:

  • Email

  • SMS

  • Or both

• Review the details to ensure everything is correct.

• Click Save to send the Google Review request.

Once sent, your customer will receive a link prompting them to leave a Google Review for your dealership and sales experience.