Clearing Browser Cache & Cookies for Dealer Studio Websites

Sometimes your browser stores outdated data for a specific website. This can cause issues such as:

• “We’re sorry, but something went wrong” errors

• Stock not loading correctly

• Images or banners not updating

• Pages displaying old content

This guide shows you how to clear cache and cookies only for Dealer Studio or your dealership website, without affecting other websites.

Supported browsers:

• Google Chrome

• Microsoft Edge

• Safari (Mac)

Important: What This Will (and Won’t) Do

✔ Clears data only for:

• dealerstudio.com.au

• Your dealership website domain (e.g. yourdealership.com.au)

✔ May log you out of Dealer Studio

✖ Will not delete:

• Saved passwords for other sites

• Browser history

• Data from unrelated websites

Try This First (Optional)

Before clearing cookies, try:

• Hard refresh:

  • Windows: Ctrl + F5

  • Mac: Cmd + Shift + R

• Open the site in an incognito/private window

• Try another browser

If the issue persists, continue below.

Google Chrome: Clear Cache & Cookies (Site-Specific)

Step 1: Open Site Data Settings

1. Open Google Chrome.

2. Click the three dots (⋮) → Settings.

   

3. Select Privacy and security.

4. Click Cookies and other site data.

5. Select See all cookies and site data.

Step 2: Remove Dealer Studio Data Only

1. Use the search box to search for:

   • dealerstudio.com.au

2. Click the trash can icon to remove it.

3. Repeat the steps for:

   • Your dealership website domain (e.g. yourdealership.com.au)

Step 3: Restart Chrome

Close all Chrome windows, reopen the browser, and reload the website.

Microsoft Edge: Clear Cache & Cookies (Site-Specific)

Step 1: Open Site Data Settings

1. Open Microsoft Edge.

2. Click the three dots (⋮) → Settings.

3. Select Privacy, search, and services.

4. Click Cookies and site permissions.

5. Select Manage and delete cookies and site data.

6. Click See all cookies and site data.

Step 2: Remove Dealer Studio Data Only

1. Search for:

   • dealerstudio.com.au

2. Expand the result and click the trash can icon.

3. Repeat for:

   • Your dealership website domain

Step 3: Restart Edge

Close Edge completely, reopen it, and reload the website.

Safari (Mac): Clear Cache & Cookies (Site-Specific)

Step 1: Enable the Develop Menu (One-Time Setup)

1. Open Safari.

2. Click Safari → Settings.

3. Go to Advanced.

4. Enable Show Develop menu in menu bar.

Step 2: Remove Dealer Studio Cookies Only

1. Go to Safari → Settings → Privacy.

2. Click Manage Website Data.

3. Use the search field to find:

   • dealerstudio.com.au

   • Your dealership website domain

4. Select only those entries and click Remove.

Step 3: Clear Cached Files for Those Sites

1. Click Develop in the top menu.

2. Select Empty Caches.

   • This clears cached files but does not remove cookies for other sites.

Step 4: Restart Safari

Close Safari completely, reopen it, and reload the website.

When Should You Do This?

Clear site-specific data if:

• A banner or image was updated but still shows the old version

• Stock changes are not appearing correctly

• You see errors on Dealer Studio but other sites work normally

• The website works in a private/incognito window

Still Having Issues?

If the issue continues, please contact Dealer Studio Support with:

• Your dealership name and website domain

• What you expected to see vs. what you’re seeing

• Screenshots (if possible)

• Browser and device used

Clearing site-specific cache and cookies is a safe first step and resolves most display and loading issues quickly ?