Learn how to use the Google Reviews Dashboard (GMB Analytics) at the OEM level. The dashboard gives an overview of Google Business Profile reviews and ratings across all dealerships in the network, so you can see which dealers need to respond to reviews or improve their rating.

1. How to Navigate to The Google Reviews Dashboard

Step 1: Please Login to Dealer Studio.

• https://dashboard.dealerstudio.com.au/

• You will be prompted for your Username and Password

• You will be prompted for your 2-Factor Authentication Method, or SSO verification

Step 2: Once Signed in Please Select the Applicable OEM

• e.g. Mitsubishi NZ

Step 3: Click 'GMB Analytics' on the left

• This opens the 'Google My Business Analytics' dashboard

2. How to Read the Dashboard

Step 1: Summary figures

• Total Reviews: Total number of Google reviews across all profiles

• Reviews in the last 30 days: New reviews received in the last 30 days

• Group Average Rating: Average star rating across all dealerships

• Total GMB Profiles: Number of Google Business Profiles connected

Step 2: Dealership table

• Name, Reviews and Average Rating for each dealership's Google profile

• Percentage Responded: How many reviews the dealer has replied to

• Last 14d and Last 30d: Reviews received in those periods

• 1 Star Reviews (30d): Number of 1-star reviews in the last 30 days

• Reviews Without Reply: Reviews the dealer still needs to respond to

• 5 Star Reviews Needed: How many 5-star reviews the dealer needs to lift its rating

• Phone Number and Opening Hours: As listed on the Google profile

• Review Requests Sent (30d): Review requests sent to customers in the last 30 days

• Click a column heading with arrows to sort the table

Step 3: Charts

• Reviews per day: Trend of new reviews over time

• Reviews by Dealership (last 14d): Compare recent review volume between dealers

3. How to Filter and Export

Step 1: Search or filter

• Use 'Search GMB Profiles' to find a specific profile

• Use 'Filter by Dealership' to view one or more dealerships

Step 2: Download the data

• Click 'Download CSV' to export the table to a spreadsheet

• Click 'Download PDF' to export the dashboard as a PDF

Reminder: If the dashboard shows 0 or 'No data available', no Google Business Profiles have been connected yet. Dealers' Google Business Profiles must be connected before data will show here.