This article will take you through how to set up and edit your Toyota Complaints page correctly and within Complaince.

Instructions to Sign Into Dealer Studio

Step 1: Login to Dealerstudio

• https://dashboard.dealerstudio.com.au/

Step 2: Navigate to your Dealership

• It is faster to go to your Toyota Website
  

Step 3: From the website editor, select Pages. This contains all editable pages that have been migrated to your website.

Step 4:  Select the Complaint Handling Process page to begin editing.

Instructions on Editing the Page as Required

Step 1: Identify the items on the page;

Step 2: These are the only requirements that matter to you;

Step 3: Enter in your required contact/s here 

Instructions on Changing between Customer Relationship Manager and Department Head

Step 1: Click ON the custom component;

Step 2: This will Open up this view; 

As a part of Toyota Compliance, dealerships need to alter the header text depending on if the contact is the Customer Relationship Manager (CRM) or Department Head (DM)

Step 3: Click the Edit (pencil) icon next to the configuration entry.

Step 4: Change the Contact Type

Locate the Value field. This is the only field that needs to be changed.

Simply toggle the value to the appropriate option. Once saved, the displayed text will update automatically.

Once altered it should update the Yes/No Value;

Step 5: After confirming the changes are correct, publish the page to make the updates live.

Video Guide

For a complete walkthrough of this process, please watch the instructional video below.