How to use the AI SMS response feature

An AI-powered SMS response for your dealership ensures immediate, consistent, and personalised engagement with customers 24/7, enhancing customer satisfaction and lead generation.

Step one: Access your dealerships leads from the dashboard on DealerStudio

Here, you will see all of the incoming leads specific to your dealership.

You can use the filter bar to narrow down the leads your looking at. On the lead you wish to generate the AI SMS for, simply click on it under the "Category" section.

Step two: Generating the AI message

On the leads page, you can see some more information such as the source of the lead. To head to the SMS conversation with the customer, click on the "SMS Conversation" tab.

Here you will see a prompt from the customer, in this example, the customer is asking for some help with booking a test drive. To generate the AI response simply click on the "Write AI Response" button. After a few seconds, you will be presented with the automated response where you can edit the text and add some of your own content in. Once it's ready to go, click "Send".

The customer will then receive the text to their phone and all of their responses will be located in the "SMS Conversation" tab of this lead.

And there you have it, generating the AI response is really easy to do!

AI SMS can also be setup for specific hours of the day, for instance, an automated response will be sent to any enquiry beyond 5pm and will continue until 8am the following day. Please get in touch with DealerStudio if this is something you wish to include.

Additionally, it will soon become even easier to manage your leads in this fashion as DealerStudio will soon be releasing an app. Which will allow an on-the-go approach and offer far more convenience.

Hopefully this article has answered most of your questions regarding the AI generated SMS texts, have fun generating texts for your customers!